Terms and Conditions

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Booking Policy

Cancellation Policy

Re-Schedule Policy

Refund Policy

Payment Policy

Booking Policy

Airline

  • All carrier/operator terms are applicable.
  • Any Complains arising from the use of any travel service/operator are subject to the jurisdiction of the respective carrier/operator.
  • Once you book through COINS HOLIDAYS, you agree to all the terms and conditions laid down by the firm.
  • No complaints shall be entertained on the basis of the terms and conditions laid down by the firm.
  • The decision of laying down and remove terms and conditions are completely the decision of the firm (COINS HOLIDAYS)

Holiday Packages, For all DOMESTIC & INTERNATIONAL

  • The flight will be booked as per the availability of seats/carriers and considered ticket pricing rates with full payment only.

  • The cruise will be booked as per availability at the time of confirmation of booking with full payment only.

  • Visa fees quoted are approximate and may change at the time of final submission.

  • GRANT OF VISA AND THE VALIDITY OF THE SAME IS AT THE WHOLE DISCREATION OF EMBASSY / CONSULATE.

  • IN CASE OF REJECTION VISA FEES ARE NON-REFUNDABLE.

  • Flight tickets are non-refundable for all holiday packages.

  • 60% amount stands Non-Refundable in case of any cancellations.

  • The initial Deposit amount is 60% of the entire tour invoice amount. (Non-Refundable)

Terms and Conditions

    • Room / Rates / Vehicle SUBJECT TO AVAILABILITY AT THE TIME OF CONFIRMING THE SAME..
    • Given cost proposal will be based on the mentioned passengers only.
    • Costing will differ if the number of days/passengers increases or decreases. 
    • All hotel & transport rates are subject to change without prior notice.
    • We would require written confirmation from the guest to confirm the tour or hotels/flights/trains/bus. 
    • Most, if not all travel products are non – refundable.  Any changes or amendments are either not permitted or will incur a penalty/charge. 
    • Cancellation/Reschedule of the booking will incur cancellation/reschedule charges.
    • Prices quoted on travel products are subject to change, at any time, until full payment has been received.
    • The rates are valid for selected nationals only.
    • No complaints will be entertained on account of unsatisfactory services at the hotels. Please check the hotel reviews before confirming the tour.
    • The passports should be valid for more than 6 months beyond the date of Travel.
    • Passengers above and equal to eleven years of age are considered adults.
    • Confirming the tour with us, means you agree with all the said terms and conditions laid by the firm ( COINS HOLIDAYS).
    • It is mandatory to pay the entire tour amount 30 days before the departure or else the reservation shall be cancelled. No complaints shall be entertained on account of non-payment as per the said date.
    • For Flight/Train Tickets Cancellation: INR 500/per person/per sector**
    • If the passenger does not take travel insurance, any kind of loss would not be borne by COINS HOLIDAYS.
    • Anything not mentioned in the inclusion shall not be given in the mentioned tour package.
    • All the terms and conditions are subject to change without prior intimation and at the entire discretion of COINS HOLIDAYS, Pune.
    • PAN card is not valid as a valid ID Proof for any hotel check-in/cruise/etc.
    • Any loss/theft/misplacing of any personal belonging is not liable towards COINS HOLIDAYS. Please take care of your personal belongings on your own, we are not responsible for the same.
    • The itinerary flow is subject to change.
    • In case of rescheduling/cancellation of flights due to unforeseen circumstances, Coins Holidays will not be responsible for any additional expenses occurred/refund/compensation. Coins Holidays will, however, offer the best alternate arrangement, if possible.
    • In case of unavailability in mentioned hotels, alternate accommodation will be arranged in a hotel of a similar category.
    • For an extra person sharing the room and a child with an extra bed, almost all the hotels provide mattresses and rollovers as a supplement to an extra bed.
    • In all circumstances, however, our liability shall be strictly limited to refunding to you the price we charged as a complete tour invoice.

Cancellation Policy

Airline

  • Cancellation charges of ₹300/- per person per sector will be charged upon charges refunded by the Airline/Train/Bus Operator for Domestic.
  • Cancellation Charges of ₹600/- per person per sector for International Flights will be charged upon charges refunded by the airline.

Holiday Packages

  • 60% of the total invoice or the initial deposit amount whichever is greater is non-refundable.
  • Any Package cancellation prior to 30 Days of Departure shall receive no refunds. 100% amount shall be charged as cancellation.
  • ₹1,000/- shall be charged per person for cancellation of the entire Holiday Package, in any case of cancellations.

Amendments/Re-Schedule Policy

Airline

  • Cancellation Charges of carrier/bus/train operators and COINS HOLIDAYS cancellation charges will be applicable for any reschedule.

Holiday Packages

  • Airline/Bus/Train Cancellation Charges are applicable as per carrier/operator terms and conditions and COINS HOLIDAYS shall levy the cancellation charges.
  • For any amendments, an extra amount shall be paid by the customer.

Refund Policy

Airline

  • For any kind of refund to be processed a minimum of 30 days shall be taken.
  • Refunds for online payments shall be reversed to the same account through which the payment was made.
  • For Bank Transfer payments, payments shall be refunded by “Cheque” to the person from the source of the payment account.
  • No payments shall be drawn upon any other person other than the source person from where the payments have been received.
  • All the terms and conditions of Booked carrier shall apply.
  • COINS HOLIDAYS shall charge INR 300 per person/per sector cancellation charges.

Holiday Packages

  • 60% of the total invoice or the initial deposit amount whichever is greater is non-refundable.
  • For Full package booking the flight tickets are non-refundable from COINS HOLIDAYS, even if the airline releases the refund.
  • Full package refunds shall be given in the form of credit note valid only from 1 year of issue.
  • Over and above 1 year of the issue, the credit note shall expire.
  • The credit note can be used completely only for any other package booking in the future. It cannot be used partially one at a time for flight booking or any other travel product booking.

Payment Policy

Terms and Conditions

    • For any payments made via cheque. If the cheque bounces a fixed charge of ₹500/- shall be charged per cheque and no negotiaition shall be taken into consideration.
    • For NEFT/IMPS no extra surcharge shall be levied.
    • For delayed payments ₹1000/- per day shall be charged.
    • If no payments are received 20 days prior to the departure date, the trip shall stand cancel without prior intimation.
    • For Card Payments/Net Banking following surcharge shall be charged.
    • Credit Card/Debit Card – Visa/MasterCard /Rupay – 2.50%* on the total invoice.
    • Amex Cards – 3.80%* on the total invoice.
    • For Net banking 2.50%* on the total invoice
    • For Packages, complete payment must be done 30 days prior to departure.

  • *Depends upon the MDR on the day of payment. The above rates are mentioned w.r.t 01.05.2017.

    *Please confirm the MDR rates before you make any payments to us.