Terms and Conditions

TERMS & CONDITIONS – COINS HOLIDAYS

Welcome to COINS HOLIDAYS. By accessing, browsing, booking, purchasing, or using any services offered by COINS HOLIDAYS through its website, social media platforms, offices, representatives, agents, or communication channels, you acknowledge that you have read, understood, and agreed to be legally bound by the following Terms & Conditions.

These Terms & Conditions shall apply to all customers, travelers, passengers, website users, and persons making bookings with or through COINS HOLIDAYS.

1. Definitions

  1. “Company”, “We”, “Us”, “Our” shall mean COINS HOLIDAYS.
  2. “Customer”, “Traveler”, “Passenger”, “You”, “Your” shall mean any person using the website or availing services from the Company.
  3. “Services” shall include but not be limited to:
    • Tour Packages
    • Hotel Bookings
    • Airline Tickets
    • Visa Assistance
    • Cruises
    • Transportation
    • Sightseeing
    • Insurance
    • Foreign Exchange Assistance
    • Travel-related services
  4. “Supplier” means any airline, hotel, transport operator, cruise company, tour operator, visa facilitation agency, or any third-party service provider.

2. Acceptance of Terms

  1. By making any booking or payment with COINS HOLIDAYS, the customer confirms acceptance of these Terms & Conditions.
  2. The customer further confirms that they are legally competent to enter into a binding contract.
  3. These Terms & Conditions shall apply irrespective of whether the booking is made online, offline, verbally, through WhatsApp, email, social media, or through an authorized representative.

3. Booking Policy

  1. All bookings are strictly subject to availability and confirmation.
  2. No booking shall be considered confirmed unless written confirmation, invoice, booking voucher, or ticket is issued by the Company.
  3. The Company reserves the right to refuse any booking without assigning any reason.
  4. Customers are responsible for checking all booking details immediately upon receipt.
  5. Any error in names, dates, sectors, passport details, or travel information must be reported immediately.
  6. The Company shall not be responsible for losses arising due to incorrect information provided by the customer.

4. Payment Terms

  1. Advance payment may be required to process and confirm bookings.
  2. Full payment must be completed before commencement of travel unless otherwise agreed in writing.
  3. Failure to make timely payment may result in automatic cancellation of the booking.
  4. Prices are subject to change without prior notice due to:
    • Currency fluctuations
    • Supplier revisions
    • Fuel surcharge increases
    • Airline fare revisions
    • Government taxes
    • Dynamic pricing systems
  5. The customer shall be liable to pay any increase in price before departure.
  6. The Company reserves the right to cancel services for non-payment.

5. Charges Dispute Clause

  1. Any dispute relating to invoices, pricing, charges, foreign exchange fluctuations, taxes, service fees, convenience fees, supplier charges, or payment calculations must be raised by the customer in writing within 3 (Three) working days from the date of issuance of the invoice, payment link, booking confirmation, or receipt, whichever is earlier.
  2. In the absence of any written dispute within the prescribed period, all charges, invoices, and payment demands raised by COINS HOLIDAYS shall be deemed accepted as true, correct, final, and binding upon the customer.
  3. The customer shall not withhold, delay, deduct, reverse, or dispute payments after commencement of travel or after utilization of any booked service.
  4. Any pricing differences arising due to:
    • Currency exchange fluctuations
    • Airline or hotel fare revisions
    • Government tax changes
    • Supplier-imposed surcharges
    • Fuel surcharges
    • Dynamic pricing systems
    • shall be payable by the customer immediately upon demand.
  5. In case of non-payment of disputed charges, the Company reserves the right to:
    • Suspend services
    • Cancel bookings
    • Withhold vouchers/documents
    • Initiate legal recovery proceedings
  6. The records maintained by COINS HOLIDAYS including invoices, payment confirmations, supplier communications, and booking records shall be treated as conclusive evidence of the transaction unless proven otherwise by the customer through documentary proof.

6. Cancellation & Refund Policy

  1. Cancellation requests must be submitted in writing through email.
  2. Cancellation charges shall apply as per airline, hotel, cruise, visa, tour operator, or supplier policies.
  3. Certain bookings may be completely non-refundable.
  4. Visa fees, insurance premiums, convenience fees, processing charges, and service charges are non-refundable.
  5. Refunds, where applicable, shall only be processed after receipt from the respective supplier.
  6. Refund timelines are subject to banking and supplier processing timelines.
  7. No interest shall be payable on delayed refunds.

7. No Refund for Unused Services

  1. No refund or adjustment shall be granted for unused, partially used, missed, voluntarily skipped, or forfeited services.
  2. This includes but is not limited to:
    • Hotel stays
    • Meals
    • Sightseeing
    • Transfers
    • Flight tickets
    • Cruise components
    • Entry tickets
  3. No refund shall be granted for:
    • No-shows
    • Late arrivals
    • Early departures
    • Missed flights
    • Visa rejection
    • Illness
    • Personal reasons
    • Government restrictions
    • Weather disruptions

8. Supplier Responsibility Disclaimer

  1. The Company acts solely as an intermediary between the customer and third-party suppliers.
  2. The Company shall not be liable for acts, omissions, negligence, deficiency, delays, cancellations, overbooking, operational failures, bankruptcy, strikes, or service deficiencies of suppliers.
  3. All supplier services are subject to their own terms and conditions.
  4. Any dispute regarding supplier services shall primarily lie between the customer and the supplier.

9. Airline Schedule Changes & Flight Disruptions

  1. Airlines may change schedules, cancel flights, reschedule departures, or modify routes without prior notice.
  2. The Company shall not be responsible for:
    • Flight delays
    • Missed connections
    • Flight cancellations
    • Schedule changes
    • Seat changes
    • Downgrades
    • Baggage loss or delays
  3. Additional expenses arising from flight disruptions shall be borne solely by the customer.
  4. Customers are advised to reconfirm flight schedules directly with the airline before departure.

10. Pricing Errors & Website Accuracy

  1. The Company reserves the right to correct any pricing error, typographical mistake, technical glitch, system error, or inaccurate information appearing on the website, quotations, advertisements, or invoices.
  2. In case of incorrect pricing, the Company reserves the right to cancel the booking and refund the amount received without additional liability.
  3. No booking shall be deemed confirmed at an erroneous price.

11. Chargeback & Payment Dispute Abuse

  1. Customers agree not to initiate fraudulent or unjustified chargebacks after availing services.
  2. In case of improper chargeback or payment reversal, the Company reserves the right to:
    • Recover dues
    • Recover legal expenses
    • Recover bank charges
    • Blacklist the customer
    • Initiate legal proceedings
  3. Booking confirmations, invoices, vouchers, communication records, and supplier confirmations shall constitute valid proof of service delivery.

12. Passport, Visa & Documentation

  1. Customers are solely responsible for ensuring possession of valid passports, visas, permits, vaccination certificates, and travel documents.
  2. Most international destinations require passport validity of minimum 6 months from the date of return.
  3. Customers are responsible for ensuring sufficient blank passport pages.
  4. The Company shall not be liable for:
    • Visa rejection
    • Denied boarding
    • Immigration refusal
    • Deportation
    • Invalid passport issues
    • Damaged passports
  5. Visa approval remains solely at the discretion of the respective embassy or consulate.
  6. Visa fees, processing fees, consultation fees, and service charges shall remain strictly non-refundable irrespective of visa approval or rejection.
  7. Customers acknowledge that visa issuance is a sovereign decision of the concerned embassy or consulate and the Company has no control over the same.
  8. Customers are solely responsible for ensuring that names, dates of birth, passport details, and travel details exactly match official travel documents. Any losses, reissue costs, cancellation charges, or penalties arising due to incorrect information provided by the customer shall be borne solely by the customer.

  1. Customers are solely responsible for ensuring possession of valid passports, visas, permits, vaccination certificates, and travel documents.
  2. Most international destinations require passport validity of minimum 6 months from the date of return.
  3. Customers are responsible for ensuring sufficient blank passport pages.
  4. The Company shall not be liable for:
    • Visa rejection
    • Denied boarding
    • Immigration refusal
    • Deportation
    • Invalid passport issues
    • Damaged passports
  5. Visa approval remains solely at the discretion of the respective embassy or consulate.

13. Health, Covid-19 & Travel Regulations

  1. Customers are solely responsible for complying with health regulations, vaccination requirements, Covid-19 protocols, quarantine requirements, immigration rules, and destination-specific travel advisories.
  2. Such regulations may change without prior notice.
  3. The Company shall not be liable for:
    • Denied boarding
    • Quarantine costs
    • Testing costs
    • Travel restrictions
    • Isolation requirements
    • Losses due to government regulations
  4. Expenses arising from non-compliance shall be borne solely by the customer.

14. Travel Insurance

  1. Customers are strongly advised to obtain comprehensive travel insurance.
  2. Insurance should ideally cover:
    • Medical emergencies
    • Accidents
    • Trip cancellation
    • Flight disruptions
    • Baggage loss
    • Emergency evacuation
  3. The Company shall not be liable for losses which could have been covered under insurance.

15. Customer Conduct & Responsibilities

  1. Customers are expected to maintain proper conduct throughout the journey.
  2. Customers must comply with local laws, hotel policies, airline regulations, immigration requirements, and government rules.
  3. Customers must cooperate with itinerary schedules, reporting times, transfers, immigration procedures, and operational instructions.
  4. Failure to comply with instructions may result in missed services without refund.
  5. Any damage caused by the customer shall be borne by the customer directly.
  6. The Company reserves the right to terminate services without refund in case of misconduct, unlawful behavior, intoxication, violence, nuisance, abusive conduct, or non-compliance.
  7. Customers shall indemnify and hold harmless COINS HOLIDAYS, its directors, employees, representatives, and affiliates against any claims, losses, penalties, damages, legal proceedings, liabilities, immigration violations, supplier penalties, or expenses arising from:
    • Customer misconduct
    • Violation of laws
    • Non-compliance with travel regulations
    • Damage caused by the customer
    • Breach of these Terms & Conditions

16. Changes Requested by Customer

  1. Any changes requested after booking confirmation may attract amendment charges.
  2. Modifications are subject to supplier approval and availability.
  3. Certain bookings may not permit amendments after confirmation.
  4. The Company shall not be liable if amendment requests cannot be accommodated.
  5. Delays by the customer in providing documents, approvals, confirmations, passport copies, visas, payments, or travel information may result in fare increases, cancellation charges, or booking cancellations, for which the Company shall not be liable.
  6. All bookings and services are non-transferable unless expressly approved in writing by the Company.

17. Changes or Cancellation by Company

  1. The Company reserves the right to modify, amend, postpone, substitute, or cancel any itinerary due to:
    • Operational reasons
    • Weather conditions
    • Natural disasters
    • Political unrest
    • Force majeure events
    • Supplier issues
    • Government restrictions
  2. Alternate arrangements may be offered where feasible.
  3. The Company’s liability shall remain limited as per these Terms & Conditions.

18. Complaints & Grievance Redressal

  1. Any complaint or service issue during travel must be reported immediately to the Company or local representative.
  2. Any complaint after completion of travel must be submitted in writing within 7 (Seven) working days from completion of travel.
  3. Complaints received beyond the prescribed period shall not be accepted, entertained, or considered.
  4. The Company shall not be responsible for claims not reported during travel or within the stipulated time.

19. Dispute Resolution

  1. Parties shall first attempt amicable settlement through mutual discussions.
  2. If unresolved within 30 days, disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996.
  3. Arbitration shall be conducted by a sole arbitrator appointed by COINS HOLIDAYS.
  4. The seat and venue of arbitration shall be Pune, Maharashtra, India.
  5. Proceedings shall be conducted in English.
  6. Courts at Pune, Maharashtra shall have exclusive jurisdiction.

20. Limitation of Financial Liability

  1. In all circumstances, including but not limited to negligence, deficiency of service, breach of contract, cancellation, delay, miscommunication, operational issues, or any other claim whatsoever, the total liability of COINS HOLIDAYS shall be strictly limited to a maximum of 50% (Fifty Percent) of the total amount actually charged by the Company under the complete tour invoice for the respective booking.
  2. The Company shall not be liable for any:
    • Indirect loss
    • Consequential damages
    • Mental distress
    • Emotional inconvenience
    • Loss of enjoyment
    • Loss of business
    • Loss of profits
    • Additional expenses incurred by the traveler
  3. The customer expressly agrees that this limitation of liability forms an essential basis of the contract between the parties.

21. Final Authority & Binding Decision

  1. The customer acknowledges and agrees that all decisions, interpretations, approvals, operational judgments, and resolutions made by COINS HOLIDAYS in relation to bookings, cancellations, refunds, itinerary changes, complaints, disputes, or travel arrangements shall be final and binding upon the customer under all circumstances.
  2. The customer further agrees not to dispute or challenge reasonable operational decisions taken by the Company in good faith for smooth execution of travel services.
  3. Any relaxation, waiver, exception, or goodwill gesture granted by the Company in one case shall not create a precedent or entitlement in any other case.

22. Force Majeure

  1. The Company shall not be liable for failure or delay in performance caused by events beyond reasonable control including:
    • Natural disasters
    • Pandemic or epidemic
    • War
    • Terrorism
    • Civil unrest
    • Strikes
    • Government restrictions
    • Airline operational disruptions
    • Acts of God
  2. Additional expenses arising due to force majeure shall be borne by the customer.

23. Website Usage & Intellectual Property

  1. All website content including logos, text, graphics, itineraries, photographs, branding, and materials are intellectual property of COINS HOLIDAYS.
  2. Unauthorized reproduction, copying, distribution, or commercial usage is prohibited.
  3. Users shall not misuse the website for unlawful or fraudulent activities.
  4. Any hotel photographs, destination images, room images, or promotional visuals displayed on the website or marketing material are for representational purposes only and actual services may vary.
  5. Hotel classifications and star ratings may differ from country to country and are based on local standards.
  6. Early check-in, late check-out, adjoining rooms, smoking/non-smoking preferences, bedding preferences, views, and special requests are subject to hotel availability and are not guaranteed unless specifically confirmed in writing.
  7. The Company shall not be responsible for content, policies, failures, technical errors, or actions of third-party websites linked through the Company website.

24. Privacy Policy & Electronic Communication

  1. Customers consent to collection, usage, storage, and processing of personal information for booking and operational purposes.
  2. Information may be shared with suppliers, embassies, airlines, hotels, insurance providers, government authorities, and service providers where required.
  3. The Company shall take reasonable efforts to maintain confidentiality but shall not be liable for cyber incidents, hacking, technical breaches, or unauthorized access beyond reasonable control.
  4. Emails, WhatsApp messages, SMS communications, digital invoices, electronic vouchers, CRM records, call recordings, supplier confirmations, screenshots, and system-generated records may be relied upon as valid and binding evidence in any dispute or legal proceeding.
  5. Customers agree not to publish false, misleading, defamatory, abusive, malicious, or damaging statements against the Company on social media, review platforms, websites, or public forums without first raising the grievance through the formal complaint mechanism.

25. Severability

If any provision of these Terms & Conditions is held invalid or unenforceable by any court or authority, the remaining provisions shall continue in full force and effect.

26. Survival Clause

All clauses relating to liability limitation, payment obligations, indemnity, dispute resolution, jurisdiction, charge disputes, refunds, legal recovery, and customer obligations shall survive cancellation, completion, termination, or expiry of travel services.

27. Entire Agreement

These Terms & Conditions constitute the complete agreement between the customer and COINS HOLIDAYS and supersede all prior verbal or written communications.

28. Governing Law & Jurisdiction

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

All disputes shall be subject to the exclusive jurisdiction of courts located at Pune, Maharashtra, India.

No court other than courts located at Pune, Maharashtra, India shall have jurisdiction irrespective of cause of action arising elsewhere.

29. Legal Cost Recovery

In the event the customer initiates false, frivolous, malicious, vexatious, or legally unsustainable claims, complaints, disputes, chargebacks, or proceedings against the Company, the customer shall be liable to reimburse and indemnify the Company for all associated legal costs including advocate fees, court costs, recovery charges, travel expenses, and incidental expenses.

30. Package Inclusions Control Clause

Only those services, inclusions, facilities, and arrangements specifically mentioned in the final invoice, booking confirmation, or travel voucher issued by the Company shall form part of the contractual obligation.

Any verbal assurance, sales discussion, promotional material, advertisement, brochure, social media content, or informal communication not specifically recorded in writing by the Company shall not be binding.

31. Baggage Liability Exclusion

The Company shall not be responsible for loss, theft, delay, damage, pilferage, or mishandling of baggage or personal belongings during travel.

Any claim relating to baggage must be directly lodged by the customer with the concerned airline, hotel, transport operator, or insurance provider.

32. Optional Activities & Independent Risk Clause

Adventure activities, water sports, excursions, safaris, cruise activities, amusement rides, and optional tours are undertaken entirely at the customer’s own risk.

The Company shall not be liable for injury, illness, death, accident, delay, loss, or damages arising during such activities conducted by third-party operators.

Customers are advised to assess personal fitness, medical condition, and insurance coverage before participating.

33. Currency Fluctuation Clause

All prices are subject to fluctuation in foreign exchange rates until full payment realization.

Any increase arising due to currency fluctuation shall be payable immediately by the customer upon demand.

34. Dynamic Pricing Acceptance Clause

Customers acknowledge that airline fares, hotel rates, cruise pricing, transport charges, and tourism service costs operate on dynamic pricing systems and may increase without notice until final confirmation and issuance.

The Company shall not be responsible for any increase in pricing occurring due to delayed payment, delayed confirmation, supplier revision, or dynamic fare changes.

35. Contact Information

By Post/Letter to Address:

COINS HOLIDAYS

829, Dastur Meher Road, Camp

Pune, Maharashtra, India 411001

Over Email at: info@coinsholidays.com

36. Acceptance

By making payment, booking, or availing any services from COINS HOLIDAYS, the customer confirms that they have read, understood, and accepted these Terms & Conditions in full and without limitation.